I recently got a haircut at Walmart for the first time ever, and I never ever ever want to go back again. The reason I decided to go the Walmart salon is because I was already at the store and they didn’t look too busy. All I needed was a trim and a relatively simple dye job. How bad could it be? I can now say firsthand that it was bad. Really bad. The customer service was terrible, and the work was shotty at best. I figured I would take the time to share my story with you, just to vent and possibly give you a little laugh. Read on to hear my haircut horrors in full blast.
When I went into Walmart, I knew I wanted to have blonde on the underside of my hair and black on top. I had black dye in my hair from awhile back, so I was not hopeful that the blonde would work. Nevertheless, the stylist assured me that there was a good chance it would come out looking alright, so I trusted her to do the work.
She sectioned off my hair in a funny way for the dying, but I didn’t think much of it. I had a similar experience of confusion in the past that turned out looking fantastic. So I let her do her thing and I sat in the salon chair for over an hour trying to get my hair to bleach. The stylist used her flat irons on the foils multiple times over to try to heat them up, rather than putting me under the hair dryer to heat the hair.
When everything was said and done, the underside of my hair was orange with white roots. I seriously looked like a piece of candy corn. The woman offered to have me come in to fix the hair by way of lightening it again, so I said I would be back in a few days. I came back a few days later, and of course she wasn’t there. The other stylists said they were incapable of fixing someone else’s hair so I would have to come back. I did, and to this day I regret going back.
When I got to the salon the next time, it was full of people –mostly those waiting for others to get their hair fixed. I sat down in the chair and tried to wait for my stylist to complete the cut she was working on. Then all of a sudden I hear the manager shout, “The company card was declined?!” That was loud enough for 15 or so people to hear in the salon. Apparently one of the workers had tried to pay for Sonic on a company card and the card got declined. I’m not sure how Sonic is a company expense, but who am I to know that, right?
In any event, the manager keeps talking about how embarrassing it is to have a company card declined, and she’s doing this loud enough for half of Walmart to hear it. Then she proceeds to tell one of the other employees that she’s just going to take the money out of the drawer tonight and “if they’re short, oh well.” Those were her exact words, and my jaw just dropped.
When I finally got to sit down with my stylist, I told her that I just wanted to dye everything black to avoid the lightening potentially not working again. She then proceeds to tell me I would have to pay $20 for that, even though they were going to relighten my hair for free. I told her that didn’t make any sense because I would still be using the same amount of product and I would actually be taking up less time. If anything, I was saving the company money by going dark.
She said that the manager was the one who told her to charge me, so she was going to have said manager come talk to me. The manager came over and asked what was going on, and I explained why I thought it was ridiculous for me to have to pay for darkening. She proceeds to give me some bogus story, and then she tells me she would have to contact her supervisor after she got done with a haircut (which she hadn’t even started at this point). I asked how long that would take, and she said about 10 minutes. I prepared to wait accordingly.
Immediately after talking to me, she goes over and starts gossiping about me with another client. Here chair was no more than 10 feet away from the chair I was in, and she was loud as hell. I told the stylist I did not appreciate being talked about “behind my back” and asked her for the number to the corporate office. After that, she just went on to dye my hair the way I wanted it to be dyed. I came home, called customer service, and explained the whole thing to them. They were just as stunned as I was.
Long story short, don’t ever go to a Walmart hair salon. If you care about your hair at all, skip the convenience and go for the quality. You’ll be kicking yourself in the behind if you decide to go through what I did. Guaranteed.